Estimates
It is important to be as accurate as possible when providing an Item List. Your Estimate is based on the Item List that you provide. We use this Item List to determine how many men and hours your job will require. This helps us with scheduling and enables us to give you an accurate Estimate. The Estimate is based on your home being packed and ready to move. Adding a significant number of items to your move after you have given us an Item List will increase the time required for your move, thus, the Cost for your move will increase. Please understand an estimate with hourly rates is not a guaranteed move price.
Arrival Window
Grooving and Moving Labor LLC will give you an estimated window of arrival. We do not offer exact start times because in most cases the crew will be coming directly from another move. We make every effort to arrive within that window. Please remember that the window of arrival time is just an estimate. If we are running early or late, we will let you know as soon as possible. Please make sure we have a phone number to get in touch with you on moving day.
Start time and End Time
Start time begins when the first item is lifted and ends when the last item is placed.
Crew size
Grooving and Moving Labor LLC reserves the right to choose the number of movers needed for each job.
Elevators
Be sure to contact your building supervisor to reserve the elevator and have it padded for the day of your move. Also, note any time restriction that might apply.
Specialty Items
Pool tables, pianos, treadmills, ellipticals, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and other items that weighing over 300 lbs. or requires special handling will be charged a “Specialty” fee. It will be in addition to the hourly rate of the move.
Piano Move
Our crew will move your piano from ground to ground floor only as long as it is communicated prior to the move.
Hoisting
Our crew will hoist items in excess of 250 lbs. as long as it is communicated prior to the move. The safest and smartest choice is to use a hydraulic lift or crane.
Self-storage (Loading & Unloading)
Our crew will load or unload your belongings into or out of self-storage units. Please note that we are only responsible for damage caused while loading and unloading. It is the customer’s responsibility to provide padding (blankets, thick towels, padded paper, etc.) to protect their goods.
Ferry Fees
All ferry are the responsibility of the customer.
Kids and pets
For safety reasons and their protection, small children and pets must be out of work area
Contents of Drawers
All drawers of Pressed Wood or Particle Board furniture must be completely empty. The contents of all desk drawers must be removed. Standard file cabinets (2 drawers only) can stay packed, however, the drawers either must be locked or securely taped shut. Lateral and Fireproof file cabinets must be emptied. Clothing may remain in dresser drawers, but please remove fragile, valuable, and heavy items (i.e. perfume, jewelry, books, papers, etc.)
Pressed wood/Pressboard
Any furniture made of this material will have very limited to no value as far as liability of the company. Grooving and Moving Labor LLC will not disassemble or reassemble furniture made of this material. Should you choose to disassemble your furniture, we will move the pieces and will not reassemble upon delivery.
Refusal of Service
You acknowledge and understand that, notwithstanding anything herein to the contrary, Grooving and Moving Labor LLC has, and shall at all times retain, the right to refuse or cancel an order for services at any time for any reason. Grooving and Moving Labor LLC will not do anything that we feel is unsafe. We reserve the right not to service you under dangerous, unsanitary, or abusive conditions. The determination of which is at our sole discretion and we will not be liable to you or any other entity for direct or consequential damages.
Please ensure that your walkways are safe especially in the winter and if there are any access problems: hills, long unpaved driveways, loose gravel, etc., please let us know. Grooving and Moving Labor LLC will not take a truck off pavement or on steep grades. Grooving and Moving Labor LLC will not drive a truck over freshly graveled driveways, lawns, sidewalks or other areas not designated for truck traffic. Doing so may cause ruts in the grass, cracking of concrete, loss of vegetation, damage to underground sprinklers, drain fields or other damage. Grooving and Moving Labor LLC is not responsible for any damage or towing charges, which may result, whether foreseeable or not. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer’s expense.
The circumstances that may warrant a refusal or cancellation of services, include, but are not limited to, the following circumstances:
- Dangerous, Hazardous, or Unsanitary Conditions
If the location where the services are to be performed is too dangerous, hazardous, or unsanitary, in Grooving and Moving Labor LLC’s sole discretion, services may be refused or canceled. For example, your order may be canceled or rescheduled if the location does not meet reasonable cleanliness standards and/or poses a potential health or safety risk (e.g., an unfinished attic, a hoarding scenario, the presence of animal or other human waste products, a flooded or recently flooded location, etc.).
- Inclement Weather
In cases of inclement weather, you may be required to reschedule and/or delay your order for services to another convenient time, or the order may be canceled or refused without a cancellation fee. If services are nonetheless performed despite inclement weather, you will not be covered by the Damage Protection. Inclement weather can include, but is not limited to, heavy rain, snow, sleet, hail, lightning, and high winds.
- Abusive Behavior
Grooving and Moving Labor LLC understands that the moving process can be stressful. Although our staff members are understanding and patient, they will not continue to work in an abusive environment. Typical abuse may include persistent swearing, yelling, comments about competency, knowledge or dedication, threats of physical harm or violence, inappropriate religious, cultural or racial insults, homophobic, sexist or other derogatory remarks.
- Access to property
Grooving and Moving Labor LLC reserve the right to refuse or cancel ordered services if your property cannot be accessed or is deemed to be too far away from the location of the moving vehicle. For example, services may be refused or canceled because a driveway is too dangerous to traverse or if movers are required to walk 100 yards or more to move each item of property to or from a moving vehicle. If services are nonetheless performed and the assigned movers are required to walk a significant distance from the moving vehicle to your personal property, you are advised that you or someone else subject to your direction and control should remain with your personal property at each location to ensure that your personal property is not subject to theft. Personal property lost or stolen because your assigned movers must travel a significant distance between a moving vehicle and your personal property shall not be covered by the Damage Protection.
Customers are responsible for requesting moving permits if ones may be required. In most cases we require 20-40 feet to park the truck. If there is nowhere to park at the time the movers arrive, the crew will start your moving clock while they are searching for parking.
- Last minute change of service
If the move requires work above and beyond the original order for services, Grooving and Moving Labor LLC reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for two (2) rooms move only. On the day of the move you add additional rooms to move, not mentioned at the time of request, additional pick-ups/drop offs etc., which will significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs that day
Unless otherwise provided herein, if your order is canceled or rescheduled after your movers arrive, you will be subject to all applicable cancellation or rescheduling fees.
- Payment
Grooving and Moving Labor LLC accepts cash (5% discount added to final bill) or VISA/MC/DISCOVER/AMEX. If you wish to pay by credit card, we charge 2.5% convenience fee.
No payment of service shall be made to your laborer without prior approval except for tip or gratuity. If you pay your laborer directly, you will still be responsible for paying the full amount of the charges.
- Prohibited items or activities
Hazardous Materials: Moving companies are not legally permitted to transport any hazardous materials! Grooving and Moving Labor LLC will move no flammables or hazardous material due to safety laws and DOT regulations. As you prepare for your move, there are some things you should be prepared to move yourself or leave behind.
Prohibited items include: hazardous materials, such as combustible liquids (alcoholic beverages, acids, oils, paints, etc.), compressed gases (aerosols, engine starter fluids, scuba diving tanks, etc.), explosives (ammunition, loaded guns, propane tanks, etc.), flammables (ammonia, bleach, gasoline, motor oil, petroleum products, etc.), perishables (frozen food, plants, produce, refrigerated food, etc.), contraband or other items prohibited by federal or state law (illegal drugs, etc.), stolen property, and other property which you do not have a lawful right to possess.
***Please Note, If you pack any of these goods without our knowledge, you immediately void any and all liability by our company for any and all loss or damages, and you will be held responsible for any damages, fines, warehousing costs, and delays incurred by our company resulting from the transport of these materials***
Uninstalls & Installations: Laborers are strictly prohibited from installing or uninstalling washers, dryers, dishwashers, ice machines, water coolers, refrigerators, or electrical equipment. It is the customers responsibility to ensure appliances are uninstalled and drained (if necessary) prior to the move.
Customer Participation: Customers are strictly prohibited from going onto truck ramps, lift gates, or inside any moving truck! To the extent a customer or representative disregard their instruction or otherwise participate in any services, Grooving and Moving Labor LLC shall not be liable for any injuries or damages that you or your representative may incur or otherwise suffer, and you agree to indemnify Grooving and Moving Labor LLC from any expenses, losses, or damages that Grooving and Moving Labor LLC may incur as a result of your disregard of this provision.